Wednesday, April 23, 2008

Bait and Switch

If a homeowner contracts with you to do a job, can you please do the job. The owner hired you because of your qualifications, abilities, etc. It is not fair to an owner if you substitute other people in your place. Especially those who do not have any skills needed to do the job. A homeowner works darn hard for their money and have allocated a certain amount to do needed repairs, upgrades, etc to their home. Please have the decency to show up to do the job YOU signed on for. Don't disrespect the owner by doing a bait and switch. You charge high because of your skills, then substitute a worker with no skills. Do you then lower the price along with that? Of course not. It is so not fair to hardworking people. We are all getting gouged at the gas station, grocery stores, etc but we know what we are getting for our money and we make that choice ourselves. The poor homeowner thinks he's getting one thing, but is soooo not. If they only knew what goes on while they are away working to earn that elusive dollar. My husband is a contractor, and he feels very bad for these unsuspecting people. Please, in an industry based on customer service and relations, value your clients and show them some respect. And if possible, try to take a few minutes out of your schedule one day, and drop in when they are not suspecting. You'd be amazed at what you find.

1 comment:

Anonymous said...

Oh how I wish the owners could read this. You would actually be doing them a favor. Maybe you should post it on somewhere where they can see it or something...